The member spotlight was created to give members an opportunity to showcase themselves to their fellow Chamber members and to the community. The business that wins the member spotlight will be featured for one month on the Chamber’s website
What is your position with First Resource Bank and how long have you worked for First Resource Bank?
My title is Vice President, Market Manager, and I have worked at First Resource Bank for about two years.
In a nutshell, what does First Resource Bank provide its customers? How would you describe First Resource Bank to a potential client?
First Resource Bank is a community bank headquartered in Exton, PA. Our branches are located in Exton, West Chester, and a third is set to open in Wayne in the fall of 2019. As a bank, we believe that our responsibility is to connect businesses and consumers with one another to improve our community. We’re a hybrid between a common sense, back-to-basics bank that our grandparents once knew, and a high-tech, high-touch bank at the cutting edge of 21st century banking.
Tell us about First Resource Bank’s history and any unique facts. What makes First Resource Bank stand out from others?
First Resource Bank was founded in 2005 by Glenn Marshall and Lauren Ranalli, who still serve as our President & CEO, and CFO, respectively. From the beginning, the bank was intended to be a community bank that returned to the values of a time when honesty and integrity were at the forefront of a bank’s reputation. Thanks to our unparalleled team and incredible clients, we stand out from the array of financial institutions in the area and were consecutively voted Best Bank in Chester County for 2017 and 2018 by the readers of the Daily Local. Our FREE Schedule details what other banks charge for that are FREE at First Resource Bank, including products like our check scanning machines and ACH systems for businesses. Having access to these tools is critical to increasing cash flow in any business, especially for those who can’t necessarily afford them at other banks.
What do you do to serve your clients best?
“Service” in banking has taken on a whole new meaning in the last 10 to 15 years. Customers want access to the convenient and reliable technologies we offer for free, all while having a friendly and familiar face to be there for them in times of greater need. We pride ourselves on communication. People barely have time to run their lives, worry about work, and get their kids to the right place, let alone keep a watch over their money. We proactively communicate with our clients in personalized ways to prevent problems before they occur. Being there for our clients as an adviser and partner means truly caring about their needs and providing each individual with the peace of mind they deserve, and that’s what we strive to do every day.
What are your proudest accomplishments?
What I’m most proud of as a First Resource Bank employee is my team. We have assembled a group of rock stars: they don’t just understand the banking industry, they understand people. They are knowledgeable and experienced bankers who have a constant focus on what is important to our clients, who will also drop everything they’re doing to hold the door for someone as they enter or exit our branches or hurry to the parking lot to help a client clean the snow off their car. Some may consider these “little things”, but my team believes they are basic courtesies. This is all obvious the moment you walk into one of our branches, and I invite everyone to stop by to see the difference for themselves!
Why is First Resource Bank a member of the Exton Region Chamber of Commerce?
First Resource Bank is a member of the Exton Region Chamber of Commerce for many reasons. The most valuable role the Chamber serves is as a conduit for us to connect with and give back to our community. ERCC offers a variety of valuable information, events, and tools to help us meet our goals and assist others in meeting theirs. Plus, Laurie and Deanie are the best!!